Contact Us
Last updated: March 2026
Support Availability
The Biya Capital client support team operates on a 5×24 schedule — 24 hours a day across all five trading days of the week, covering the full operating hours of both U.S. and Hong Kong exchanges.
In-App Live Chat
Live chat is the fastest channel for support inquiries. Available directly within the Biya Capital mobile app and web platform, it connects users with a support specialist for real-time assistance. Typical response time during market hours is under five minutes.
For inquiries that benefit from detailed written communication — such as account documentation requests, compliance questions, or complex issue reports — email support is available. The team aims to respond to all email inquiries within one business day.
Telegram
Biya Capital maintains an official Telegram channel for quick questions, service announcements, and community interaction. The channel is monitored by the support team during market hours.
Feedback & Suggestions
Biya Capital actively welcomes user feedback. Feature requests, usability suggestions, and general product commentary can be submitted through any support channel. All feedback is reviewed by the product development team and contributes to our ongoing platform improvements.